Managing performance and change.

Table of Contents

Introduction

QUESTION 1

Consider fork of the organisation in which you spurt. This whitethorn be a department or some opposite sub-unit: perhaps the part of the organisation managed by a person you report to.

Outline the briny ways in which performance is judged in the organisation or part of the organisation in which you work.

State who receives this information and what kinds of action argon taken in response to it.

Indicate which performance measures atomic number 18 addicted most emphasis and how this affects the judgement of performance.

INTRODUCTION

Our mission statement:

At Pestana Hotels & amp; Resorts our continued aim is to provide our guest with highest quality hotels, resorts and leisure time facilities both for vacation and travellers.

Question

1

Consider part of the organisation in which you work. This may be a department or some other sub-unit: perhaps the part of the organisation managed by a person you report to.

c)Outline the main ways in which performance is judged in the organisation or part of the organisation in which you work.

I work at Pestana Hotels & Resorts the largest Portuguese Hotel Chain in Portugal. We atomic number 18 a hospitality industry where our main concern are our guests.



There are 4 main ways in which performance is heedful; however I have elect to focus mainly on how our customers measure our performance:

Effectiveness - It is a measure of quality as determined by the node/customer and a measure of satisfaction and importance addicted to services provided by Pestana Hotels & Resorts.

Efficiency - Efficiency is a measured by how well the Hotels are able to use its resources and leaven happy customers or outputs. It includes a focus on optimising either resources and producing outputs at the lowest cost. Efficiency therefore examines productivity measures interchangeable the ratio of...

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