TQM Initiatives in Optimising Software Development Life Cycles

Executive Summary

ACME Systems is a leading global technology company, operating in over 30 countries on 6 continents. The Group provides solutions and service that optimise and manage the performance of IT infrastructures to enable lineagees to build a competitive advantage (ACME Systems Australia).

The Application Integration (AI) line of business is a major(ip) part of the ACME Systems strategy for IT solutions. The uncreated focus of the AI team is to develop a roadmap for our clients that provides a methodology and toolkit for identifying, structuring, and building successful solutions.

The technology boom helped the AI team soar to massive heights in profitableness and revenue, even though there were major weaknesses in methodologies and management. The old division has seen some major restructuring within the AI team which was deemed necessary to sustain the business. These effects of these changes have now been stabilised and it appears that staff morale and productivity have risen to exertion benchmarks.

The aim of this report is to outline the steps involved in enhancing the current maturation and delivery processes using Total type Management (TQM) principles. It tar plays the budgeting and quotation module used during project unveiling and highlights areas where TQM can be used successfully and also its major limitations.

Introduction

The AI team specialises in large-scale, fixed-time, fixed-price custom software system development projects. They are proud of, and are unique at, delivering software projects on time and on budget. Their mature project management and software development processes, which are all ISO 9001 certified, attracts government and public arena clientele. The projects which ACME Systems undertake last from 6 months ($0.5million) to 3 geezerhood ($10million), and the tendering process can require up to a year to complete.

During the tendering process, one of the earliest and most crucial activities undertaken is to estimate...

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